A message from the OpenSSL Software Foundation president
The OpenSSL project, and the associated community of interested OpenSSL users and contributors, provides free support in the form of the OpenSSL mailing lists. Many queries there are answered promptly and accurately. Some are not answered completely or at all; there are only a very limited number of people qualified to answer some queries, and they may simply be too overwhelmed to respond. Those queries that are answered are archived indefinitely in multiple locations.
My colleagues in the OpenSSL Software Foundation (OSF) and the OpenSSL project frequently receive private
requests (through E-mail or phone calls) for free technical support. Some of my colleagues have become
conditioned to simply ignore those private queries, understandably so when you realize they receive hundreds
of E-mails a day. Since OSF is in the business of providing technical
support, albeit on a paid basis, I respond to such queries with a statement like:
Unfortunately a few correspondents don't take the hint, either pestering us repeatedly or expressing various degrees of outrage that we would have the effrontery to labor for years to produce a product that is given away for free, and yet not provide free private consulting for their particular issue.
To those who think we are being unreasonable I suggest the following experiment: try calling or E-mailing a commercial software vendor like Microsoft, Apple, Red Hat, Oracle, etc. and asking for free private technical support from a senior software engineer who actually wrote the code in question. Do that without any paid support contract1 in place and you'll be lucky to get anyone to take your call, much less a senior technical resource who can actually provide a useful answer.
The personal opinions of the author expressed herein do not necessarily state or reflect those
of the OpenSSL project or community of users
1 Note we also provide commercial support contracts, and your query as a subscriber will receive attention from a senior resource.